Virtual Assistant | Customer Support Representative
La Union
Customer Support Representative with experience in handling inbound and outbound communications via phone, email, and chat. Skilled in customer service, technical support, and retention. Experienced in CRM tools such as Salesforce, Zendesk, and Intercom. Strong communication, problem-solving, and multitasking abilities.
Call Dad, full_time
Jun 2025 to Jan 2026
• Provided exceptional customer support via phone, email, and live chat, assisting customers with inquiries, scheduling, and service concerns related to HVAC, electrical, and plumbing services. • Managed inbound and outbound communications, followed up with leads, coordinated with technicians, and streamlined communication between customers and field teams to ensure efficient service execution.
LawnStarter, full_time
Jun 2024 to Jun 2025
• Assisted in training new hires by providing guidance on company protocols, tools, and best practices to help them transition smoothly into their roles. • Managing customer inquiries regarding lawn care services, ensuring seamless scheduling and service fulfillment. • Addressing customer concerns and providing resolutions to maintain satisfaction and retention.
Why Unified, full_time
Oct 2023 to Apr 2024
• Responded to customer inquiries via email and inbound calls, providing detailed information about services and solutions. • Provided customer support for e-commerce platforms, handling product inquiries, shipping updates, and refund requests.
TaskUs, full_time
Sep 2022 to Aug 2023
• Investigated fraudulent activities and assisted customers in resolving disputes. • Assisted customers with food order tracking, cancellations, and refund requests.