Operations & Executive Virtual Assistant
Rizal, San Mateo, Philippines
I’m Kathleen, an experienced Operations & Executive Virtual Assistant with 4+ years of experience supporting business owners and teams with day-to-day operations, administrative coordination, client communication, CRM management, and business support. My role is to make the behind-the-scenes work feel effortless. I help keep businesses organized, responsive, and moving forward by taking ownership of the details—from managing inboxes and calendars to coordinating bookings, following up with leads, maintaining CRM records, and supporting clients throughout their journey. My experience includes: • Executive & Administrative Support • Operations & Business Coordination • Client & Customer Service • CRM & Lead Management • Booking, Scheduling & Appointment Coordination • Email & Inbox Management • Lead Nurturing & Follow-Ups • Invoicing, Payment Tracking & Collections Support • Data Entry, Documentation & Reporting • Social Media Management & Community Engagement • Content Creation & Coordination • Event & Vendor Coordination I’ve worked with US-based clients across events, beauty, fitness, music, and e-commerce, giving me the ability to adapt quickly to different businesses, workflows, and client expectations. I’m comfortable working independently, learning new platforms, and managing multiple priorities without constant supervision. I’m proficient with tools including GoHighLevel, Google Workspace, Microsoft Office, Canva, CapCut, Meta Business Suite, Slack, spreadsheets, and AI tools such as ChatGPT. What sets me apart is my ownership mindset. I don’t simply complete assigned tasks—I pay attention to what needs to be done, communicate proactively, follow through, and look for ways to make processes more organized and efficient. If you’re looking for a dependable, proactive, and detail-oriented professional who can become a trusted extension of your team, I’d be happy to support your business and help keep things running smoothly.