Kathleen T.

Virtual Assistant

Camarines Sur

Overview

Ex-American Express Customer Care professional and Corporate Trainer transitioning into a Virtual Assistant role. Bringing a unique blend of premium client management skills, elite communication, and process-driven training expertise to help business owners reclaim their time, organize operations, and deliver exceptional service.

Skills and Tools

• Travel Booking
• Calendar Management
• Email Management
• Google Drive
• Microsoft Office
• Microsoft Teams
• Microsoft Word
• Microsoft Outlook
• Microsoft 365
• Microsoft Excel
• Microsoft PowerPoint
• Slack
• Zoom
• Google Meet
• Meeting Coordination
• Onboarding
• Training Facilitation

Work History

• Customer Care Professional

  American Express, full_time

  Apr 2023 to May 2025

  Managed high-security financial accounts and premium client retention.

• Trainer II

  Concentrix, full_time

  Jun 2019 to Feb 2023

  Specialized in instructional design, curriculum development, and scaling team performance.