Customer Support | QuickBooks, Airbnb, and Personal Lines Insurance
Cebu
I’m a customer service professional with nearly 4 years of experience in voice, chat, and email support, working with accounts such as QuickBooks, Airbnb, and Nationwide Insurance. Throughout my experience, I’ve learned that great customer service is more than simply answering questions—it’s about listening, understanding the situation, and finding the right solution while making the customer feel valued. I’ve developed strong skills in communication, problem-solving, billing, technical support, account management, and insurance policy servicing. I’m a quick learner, adaptable, and comfortable working independently, and I genuinely enjoy taking on new challenges and learning new systems. I’m excited to continue building my career, particularly within the insurance industry, while bringing my experience, reliability, and genuine passion for helping people to a team where I can make a meaningful contribution.
Nationwide Insurance, full_time
Mar 2025 to Sep 2026
- SME (support) for New Hires - Policy Servicing - Policy Inquiries and Change Request - Policy Quotes, Renewals, and Cancellations - Billing
Airbnb, full_time
Mar 2024 to Mar 2025
- SME (support) fore New Hires - Listing Optimization - Calendar Management - Guest Rebooking - Review Dispute - Host and Guest Mediation - Billing
QuickBooks, full_time
Oct 2022 to Mar 2024
- Basic Troubleshooting - Billing - Reconciliation - SME (Support) for New Hires