CSR II | Customer Back-office Support
Metro Manila
I'm a dedicated and detail-oriented customer service professional who enjoys staying organized, solving problems, and making sure tasks are completed accurately and efficiently. Through my experience in the BPO industry, I've developed strong communication, time management, and organizational skills. I'm comfortable working in fast-paced environments, managing multiple priorities, and adapting to different processes and expectations. I consider myself someone who is patient, dependable, and always willing to learn. I understand the importance of paying attention to small details, maintaining accuracy, and communicating effectively to get things done. I'm currently exploring opportunities in voice & non-voice BPO, back-office support, data entry, and administrative assistance. I'm also open to virtual assistant opportunities where I can apply my existing skills while learning new ones. More than anything, I'm looking forward to working with clients who value reliability, clear communication, and a willingness to grow. I'm always ready to take on new challenges and contribute wherever I can!
TTEC, full_time
May 2023 to Present
Started in a customer-facing role supporting property insurance policyholders with account inquiries, policy changes, technical concerns, and other service-related requests. I later transitioned to Pet Medical Records Retrieval (MRR), where my responsibilities shifted toward back-office operations. I coordinate with veterinary clinics to obtain medical records, monitor pending requests, and ensure documentation is accurate and complete. Having experience in both customer-facing and back-office operations has allowed me to become more adaptable, detail-oriented, and confident in managing different types of tasks.
Foundever, full_time
Jan 2023 to Apr 2023
Provided customer support for a B2B account, helping clients resolve inquiries and concerns while maintaining a professional and positive experience. This role helped me strengthen my communication, problem-solving, and customer relationship management skills. I also received recognition for my performance during training, which encouraged me to maintain high standards in my work.
VXI Global Solutions Inc, full_time
Mar 2022 to Dec 2022
Handled customer inquiries, concerns, and technical issues for a retail account in a high-volume environment. Through this role, I developed strong communication and troubleshooting skills while learning to work efficiently under pressure. I consistently met performance expectations and also had opportunities to support colleagues through peer mentoring and process improvement initiatives.