General Virtual Assistant | Administrative Support
Batangas
I am a reliable and detail-oriented Virtual Assistant with experience in administrative support, customer service, data management, and content creation. I am organized, adaptable, and a quick learner who values accuracy and clear communication. My goal is to provide efficient support and help clients manage their daily tasks smoothly.
Willis Towers Watson, full_time
May 2026 to Present
Managed retirement and pension administration processes for U.S. clients, ensuring accurate and timely processing of employee benefit information and transactions. Reviewed and updated participant records, handled benefit-related inquiries, and maintained data accuracy and confidentiality. Collaborated with team members to resolve issues and ensure processes were completed efficiently and according to established procedures.
Cognizant Philippines, full_time
Nov 2025 to Dec 2025
Handled customer service for a U.S. healthcare account, assisting members with billing inquiries, premium payments, policy updates, and provider network verification. Managed 60–80 inbound calls per shift while maintaining high quality and compliance standards. Provided accurate, professional, and confidential support while resolving customer concerns efficiently and delivering a positive experience.
Freelancing, freelance
Jun 2021 to Apr 2023
**Freelance Virtual Assistant | 2021–Present** Provided freelance virtual assistance to clients on an as-needed basis, helping with administrative tasks and other assigned responsibilities. Worked flexibly based on client requests, ensuring tasks were completed accurately, efficiently, and within agreed deadlines. Adapted to different client needs and maintained clear communication and professionalism throughout each engagement.