Simplify Your Work. Elevate Your Business
Oriental Mindoro
Welcome to my professional portfolio. I am a results-driven Business Virtual Assistant dedicated to helping businesses streamline operations, improve customer experiences, and stay organized. With experience in customer service, administrative support, and business process improvement, I bring a detail-oriented and solutions-focused approach to every task. My goal is to provide reliable, efficient, and professional virtual support that allows business owners and teams to focus on what matters most: growing their business. Explore my portfolio to discover my skills, experience, and the value I can bring to your organization.
Kibsons International LLC, full_time
Mar 2024 to Aug 2025
As a Customer Service Representative at Kibsons International, a food delivery company based in Dubai, UAE, I handled customer inquiries, orders, delivery concerns, and service-related issues through professional and timely communication. I assisted customers with order updates, addressed complaints and concerns, coordinated with internal teams and delivery personnel, and ensured accurate information was provided throughout the customer journey. I maintained detailed records, followed company procedures, and focused on delivering a positive customer experience while supporting efficient day-to-day operations.
TTEC, full_time
Nov 2023 to Feb 2024
As a Team Leader at TTEC, a leading BPO company in the Philippines, I managed and supported a team handling a healthcare account, ensuring high-quality customer service and compliance with account and company standards. I provided coaching, performance monitoring, and real-time support to team members, handled escalated customer concerns, and monitored key performance indicators (KPIs) to achieve operational goals. I also conducted team huddles, reviewed performance reports, coordinated with support teams, and implemented strategies to improve productivity, service quality, and customer satisfaction while maintaining confidentiality and professionalism in handling healthcare-related interactions.
TTEC, full_time
Oct 2022 to Nov 2023
As a New Hire Trainer at TTEC, a leading BPO company in the Philippines, I was responsible for training and preparing new employees to support a healthcare account. I facilitated classroom and virtual training sessions covering company policies, healthcare account processes, customer service standards, systems, and communication skills. I evaluated trainee performance through assessments, activities, and role-playing exercises, provided coaching and feedback, and helped new hires develop the knowledge and skills needed to meet operational and quality standards. I also collaborated with team leaders and management to ensure a smooth transition from training to production.
TTEC, full_time
Nov 2021 to Oct 2022
As a Healthcare Advocate at TTEC, a leading BPO company in the Philippines, I assisted members and customers with healthcare-related inquiries, benefits, eligibility, claims, and account concerns while providing accurate and compassionate support. I handled customer interactions professionally, explained healthcare information in a clear and easy-to-understand manner, researched and resolved concerns, and coordinated with appropriate departments when escalation was required. I maintained accurate documentation, followed established healthcare procedures and quality standards, and protected confidential customer information while working to deliver a positive and efficient member experience.