Healthcare VA | Detail-Oriented Reliable | HIPAA Certified
Metro Manila
With experience in healthcare administration, billing and membership support, I have developed strong organizational, communication, and problem-solving skills that allow me to provide reliable and efficient support in a remote healthcare environment. In my role as a Healthcare Virtual Assistant – Billing & Membership Support at Mindful Mental Wellness, my responsibilities require strong attention to detail, critical thinking, and the ability to manage multiple tasks while meeting productivity and resolution goals. I also work closely with different teams to resolve patient concerns involving billing, memberships, account updates, appointments, documentation, and other administrative matters. Through this experience, I have developed the ability to communicate professionally and empathetically with patients while coordinating effectively with internal teams to ensure issues are addressed promptly. My key strengths include: Healthcare Virtual Assistance and administrative support Billing, membership, payment, and account management Non-voice telehealth and patient support EHR documentation and patient data management Customer service and issue resolution Attention to detail and accurate documentation Critical thinking and problem-solving Team collaboration and workflow coordination Reliable work-from-home setup and independent work capability I understand the importance of accuracy, confidentiality, professionalism, and compassion when working in healthcare. I am comfortable working independently in a remote environment while remaining responsive, organized, and accountable for my responsibilities. I would welcome the opportunity to bring my healthcare support experience, attention to detail, and strong work ethic to your team.
Mindful Mental Wellness , full_time
Jul 2023 to Sep 2026
• Support day-to-day healthcare billing operations and administrative tasks, helping ensure accurate and timely processing of billing-related requests. • Maintain accuracy in billing processes by applying strong attention to detail and critical thinking, reducing errors, and ensuring reliable account information. • Collaborate with cross-functional team members to coordinate billing responsibilities, contributing to timely and efficient ticket resolution.