Results-Driven Business Virtual Assistant US-Based Operations Support
Philippines
I am a reliable and detail-oriented Business Virtual Assistant with experience supporting US-based companies in administrative operations, customer communication, and systems management. I specialize in calendar and email management, appointment scheduling, customer support, and workflow coordination. I have hands-on experience using ATS and CRM tools, managing estimates, follow-ups, and client communications via email, SMS, and social media. With a background as an Executive Assistant and Virtual Assistant, I am highly organized, proactive, and comfortable working in fast-paced environments. I take ownership of my tasks, communicate clearly, and focus on helping business owners streamline operations so they can focus on growth. I am committed to delivering consistent, high-quality support and building long-term working relationships.
Need4Built, freelance
Nov 2025 to Feb 2026
• Increased lead conversion and customer engagement by managing social media pages, promptly handling inquiries and DMs, and building strong client rapport that translated into sales. • Managed client calendars, including scheduling consultation calls and coordinating car inspection appointments between clients and technicians. • Utilized the shopmonkey ATS to manage customer estimates, appointment scheduling, and SMS communications, ensuring clients were consistently informed and updated throughout the service process.
Optum (UnitedHealth Group), full_time
Jun 2025 to Oct 2025
• Provided high-level administrative support to U.S.-based senior executives. • Manage complex calendars, schedules, and travel arrangements. • Coordinate internal and external meetings, including logistics and materials. • Handle confidential information with discretion. • Monitor and prioritize emails and communications. • Support project management and special assignments. • Collaborate with other executive assistants and stakeholders across the organization
Optum (UnitedHealth Group), full_time
Apr 2022 to Jun 2025
• Responsible for finding and attracting potential candidates through various channels, building talent pipelines specifically for Employee Referral and supporting recruitment efforts such as Open House, Roadshows, and Floorwalk by identifying the best talent for open roles. • Managed third-party recruitment firms to enhance candidate sourcing by identifying quality candidates while optimizing the efficiency and effectiveness of external sourcing partnerships. • Assists with prescreening tasks as needed and participates in organizing extracurricular events such as Sportsfest, Family Day, and Year-End parties. • Additionally, transitioned the tactical merchandise inventory from a manual system to an automated inventory system. • Also manages procurement tasks, including creating purchase orders (PO) and overseeing the production of merchandise and marketing materials
Optum (UnitedHealth Group), full_time
Jul 2021 to Apr 2022
• Responsible for overseeing candidate assessments, ensuring they are conducted smoothly, fairly, and securely. This includes setting up tests, monitoring candidates, troubleshooting, technical issues and maintaining test intergrity.