Customer Service | Appointment Setter | Operations Support
Bulacan
I am a versatile and results-driven professional with over 5 years of experience in customer service, virtual assistance, appointment setting, logistics coordination, and administrative support. My experience includes handling inbound and outbound calls, qualifying leads, scheduling appointments, managing customer inquiries, coordinating deliveries, resolving operational issues, and maintaining accurate records using CRM and ticketing systems. I have supported service-based businesses, including cleaning, HVAC, plumbing, and moving services, through lead generation, appointment coordination, and customer follow-ups. In my previous roles, I developed strong communication, organization, problem-solving, and multitasking skills while working in fast-paced, customer-focused environments. **My key skills include:** • Customer Service and Client Support • Virtual Assistance and Administrative Tasks • Appointment Setting and Lead Qualification • Operations and Logistics Coordination • Calendar Management and Follow-ups • CRM and Ticketing System Documentation • Email, Chat, and Phone Support • Data Entry and Record Management • Issue Resolution and Customer Relationship Management I am detail-oriented, adaptable, dependable, and committed to delivering quality work. I learn new tools and processes quickly, communicate professionally, and take pride in helping businesses stay organized and provide excellent customer experiences. I am ready to bring my experience, strong work ethic, and dedication to a team looking for reliable remote support in customer service, operations, appointment setting, or virtual assistance.
GoPeople, contract
Jun 2025 to Sep 2026
Handled logistics, delivery, and service-related customer inquiries. • Coordinated runners and recipients, monitored delivery progress, and managed cancellation requests with relevant teams. • Followed up on pending concerns and documented issues, actions, and updates in internal systems less