Customer Service Representative
Rizal
Hello! I am a dedicated Customer Support Specialist with nearly three years of hands-on experience in fast-paced call center environments. Over the course of my career, I have mastered the art of managing high-volume inbound and outbound channels—including voice, email, and live chat—while consistently maintaining top-tier performance metrics. With My Key Strengths & Experience: Proven Track Record: Successfully maintained a 95%+ Customer Satisfaction (CSAT) rating and consistently exceeded Average Handle Time (AHT) targets.Technical Proficiency: Highly skilled in navigating complex CRM platforms like Zendesk, Salesforce, and HubSpot, alongside advanced ticketing systems. De-escalation Expertise: Adept at handling difficult customer scenarios with empathy, patience, and efficient problem-solving. What Sets Me Apart:Unlike general freelancers, I bring corporate-level discipline, active listening, and a metrics-driven mindset to your business. I don’t just resolve tickets; I focus on customer retention and building brand loyalty. I am fully equipped with a reliable remote setup, adaptable to your specific workflows, and ready to deliver immediate value to your team.
FUSION CX, part_time
Oct 2025 to Jan 2026
Dedicated Healthcare Customer Support Specialist with nearly three years of experience specializing in medical billing and insurance verification. I serve as a trusted liaison between patients and healthcare providers to resolve complex financial inquiries.
SAGILITY, PHILIPPINES., full_time
Oct 2023 to Aug 2025
As a customer service in healthcare, we assist more than 40 providers regarding their patients insurance benefits, eligibity and claims. we also resolve concerns related to denied claims, billing, or account discrepancies in a timely manner.
Inspiro Relia Inc., contract
Mar 2022 to Aug 2022
For Customer Service in Financial account. We provide clear explanations of account balances, fees, interest rates, and financial policies. we also inform them on available financial products, digital banking tools, and account features that we have on the bank.