Serve , Solve and Sell
Laguna, Cabuyao, Philippines
Hi, my name is Jayvee Diamante. I bring 8 years of experience combining advanced technical support with consultative sales. As a Tier 2 specialist, I excel at handling complex product escalations while naturally discovering client needs that lead to successful upsells. I am highly proficient in CRM platforms like [e.g., HubSpot , Salesforce, Aircall, CRM, JIRA , SALESFORCE] and any remote desktop tools. I’m excited about the chance to help my clients succeed and drive revenue for their business.
Verifone Global, full_time
Sep 2025 to Feb 2026
Jayvee Diamante *Technical Support Specialist & Sales Representative* _About Me_ Hi, I'm Jayvee! I provide top-notch tech support and drive sales with a customer-first approach. *Technical Support Highlights* - Resolved 95% of customer issues on first contact - Proficient in troubleshooting hardware, software, and network issues - Knowledgeable in CRM tools like Salesforce *Sales Achievements* - Consistently exceeded monthly sales targets by 20% - Upsold services to 30% of customer base - Strong product knowledge in tech gadgets and software *Skills* - Technical troubleshooting - Customer relationship management - Sales strategy and execution
Asurion Philippines, full_time
Feb 2022 to Nov 2023
Jayvee Diamante *Technical Support Specialist & Sales Representative* _About Me_ Hi, I'm Jayvee! I provide top-notch tech support and drive sales with a customer-first approach. *Technical Support Highlights* - Resolved 95% of customer issues on first contact - Proficient in troubleshooting hardware, software, and network issues - Knowledgeable in CRM tools like Salesforce *Sales Achievements* - Consistently exceeded monthly sales targets by 20% - Upsold services to 30% of customer base - Strong product knowledge in tech gadgets and software *Skills* - Technical troubleshooting - Customer relationship management - Sales strategy and execution
Concentrix, full_time
Oct 2018 to Dec 2020
Jayvee Diamante *Technical Support Specialist & Sales Representative* _About Me_ Hi, I'm Jayvee! I provide top-notch tech support and drive sales with a customer-first approach. *Technical Support Highlights* - Resolved 95% of customer issues on first contact - Proficient in troubleshooting hardware, software, and network issues - Knowledgeable in CRM tools like Salesforce *Sales Achievements* - Consistently exceeded monthly sales targets by 20% - Upsold services to 30% of customer base - Strong product knowledge in tech gadgets and software *Skills* - Technical troubleshooting - Customer relationship management - Sales strategy and execution