Workforce Analyst Virtual Assistant | Data Technical Support
Davao del Sur, Davao City, Philippines
Hi! I’m Gabriel. I am a versatile administrative and technical professional with five years of experience in high-pressure operations, including roles as a Workforce Real-Time Analyst, Technical Support Specialist, and Healthcare Agent. What sets me apart is my unique blend of deep technical troubleshooting, data-driven organizational skills, and high emotional intelligence. Whether you need seamless email and calendar management, precise data handling, or tech-savvy administrative support, I bring the reliability, adaptability, and problem-solving edge required to optimize your daily operations
VXI, full_time
Feb 2023 to Present
As a Workforce Real-Time Analyst with three years of specialized experience, I manage day-to-day call center operations by continuously monitoring queues and service levels, tracking agent schedule adherence to optimize floor coverage, and utilizing advanced tools like Microsoft Excel and specialized workforce management software to deliver actionable intraday reporting and handle unexpected operational incidents.
Vxi, full_time
Feb 2022 to Feb 2023
I spent a year at VXI as a Technical Support Agent, where I handled frontline troubleshooting for internet and billing issues, which really sharpened my ability to solve problems quickly under pressure and communicate clearly with frustrated customers.
Teleperformance, full_time
Jan 2021 to Dec 2021
I spent nearly a year handling a healthcare account, where my main focus was helping members navigate their benefits, eligibility, and medical claims. It really sharpened my attention to detail, my ability to handle confidential data securely, and my skills in de-escalating stressful situations with care