Experienced Customer Service Professional, High Volume Call Handling
Cebu
I have more than 12 years of experience in customer service and remote work. I worked with companies like Amazon and British Telecom where I handled customer concerns, billing issues and order support in a professional and friendly way. I also worked as a Market Researcher at Western Wats, where I made outbound calls and conducted surveys. This helped me improve my communication skills and learn how to gather accurate information from customers. I also work as a Permitting Coordinator in a solar company. My job involves handling documents, coordinating with different teams, and making sure everything follows the required rules and processes. I worked as a Permitting Coordinator in a solar company where I was responsible for preparing, processing, and tracking permits needed for solar installation projects. I recently worked with company RealPage it’s the company that provides software for property management—mainly used by landlords, property managers, and real estate companies. I was assigned to ClickPay support, where I assisted customers with payment related concerns and platform issues. I take ownership of my work. I don’t just wait for instructions. I find ways to solve problems and make sure tasks are completed on time.
RealPage Phils., Inc., full_time
Nov 2024 to Mar 2026
I handled high call volumes, especially during rent week and peak seasons, consistently exceeding the expected number of calls. Calles are from residents who wants to make payments for their HOA dues