Human Resources and Clinic Admin | Operations expert
Cavite
I have extensive experience supporting clinic operations by coordinating with clinicians and administrative teams, ensuring proper implementation of treatment protocols, maintaining accurate documentation, and addressing patient and staff concerns. I am also experienced in improving operational workflows to maintain efficient and organized day-to-day clinic functions.
The Neurocognitive and Behavioral Institute, full_time
Nov 2024 to Mar 2026
•Training & Onboarding: Implementing orientation for new hires and provid- ing ongoing training for existing staff to update their skills •Performance Management: Setting, monitoring, and reviewing employee performance goals, providing constructive, candid feedback, and identify- ing areas for improvement. •Strategic Planning: Aligning staff development with organizational goals, creating development plans, and managing training budgets. •Career Development: Encouraging staff to pursue career goals, providing coaching or mentoring, and identifying opportunities for growth. •Support & Resources: Ensuring employees have the necessary tools, re- sources, and support to perform their jobs effectively. •Evaluation: Analyzing the effectiveness of training programs and making necessary improvements.
The Neurocognitive and Behavioral Institute, full_time
May 2016 to Oct 2024
May 2016 – November 2024 • Managed three clinical sites supporting 12 clinicians (Neuropsy- chometrists, QEEG Technicians, Psychologists, and Researchers). • Supervised 10 administrative and operational staff, ensuring adher- ence to treatment protocols and clinical workflows. • Served as Executive Assistant to the Medical Director, supporting strategic and operational initiatives. • Oversaw daily clinic operations, ensuring efficiency in patient flow, service delivery, and staff coordination. • Troubleshot complex patient and caregiver concerns to ensure high- quality client service and satisfaction. • Developed, documented, and improved administrative procedures and clinic workflows to enhance operational efficiency. HR Leadership Responsibilities • Managed end-to-end recruitment for roles from rank-and-file to su- pervisory positions. • Administered HR assessments and testing for recruitment and internal evaluation. • Prepared and managed employment contracts and onboarding documentation. • Conducted employee engagement and pulse-check sessions, includ • Partnered with external recruiters and headhunters to strengthen the talent pipeline.