E-commerce VA | Customer Support | Shopify | Sales | Admin Support
Cebu, Carcar, Philippines
Hi! I'm Ace Jurist Licayan — a Customer Support Specialist and Virtual Assistant based in Cebu, Philippines. I don't just answer tickets. I take full ownership of the customer experience — from the first inquiry to full resolution — and I treat every interaction as a direct reflection of the brand I represent. With experience across e-commerce, fitness products, fashion, insurance, and hospitality, I bring a well-rounded perspective to every role I take on. I currently work as a Customer Support Specialist at NeverGym, independently managing all customer communications, Shopify order management, returns, refunds, supplier coordination, and chargeback handling for a brand serving the US, UK, and Australia.
NeverGym, part_time
May 2026 to Oct 2026
Email & Order Operations: Managed StartMail communications and Shopify workflows (order tracking, shipping updates, address corrections, discount codes) for US, UK, and AU markets. Issue & Dispute Resolution: Handled returns, warranty claims, defective product assessments, and chargebacks using policy-backed de-escalation and evidence collection. Vendor & Supplier Coordination: Collaborated with suppliers and logistics partners via WhatsApp to resolve fulfillment issues and streamline replacements. Brand Representation: Delivered solution-oriented support aligned with company SOPs while maintaining strict operational confidentiality.
DB4 Tool Disk, part_time
Mar 2026 to Sep 2026
I manage end-to-end international customer support for a gaming peripherals e-commerce brand on Shopify. My day-to-day includes resolving firmware compatibility issues, handling shipping delays, processing refunds and returns in compliance with company SOPs, and managing PayPal disputes to protect company account health. I also handle Shopify order management — including tracking updates, address corrections, and discount code creation, while communicating professionally with customers in English, Spanish, French, and German.
Global Fidelis, full_time
Jul 2025 to Feb 2026
I delivered high-quality remote customer support for a US-based fashion brand, assisting international clients with product selection, styling advice, and sizing guidance. I handled inquiries, returns, and exchanges efficiently while building strong client relationships through personalized service and consistent follow-ups. I also relayed customer feedback and trends to management to help continuously improve the overall customer experience.
BPI AIA Life Assurance Corporation, full_time
Mar 2025 to Sep 2025
I promoted and sold life insurance products to BPI bank clients through in-branch bancassurance activities at one of the largest banks in the Philippines. I conducted financial needs analysis to recommend suitable insurance plans aligned with each client's goals and risk profile, assisted clients in completing policy applications, and ensured full compliance with regulatory and underwriting requirements. I also coordinated closely with BPI branch officers and tellers to identify potential clients, generate referrals, and consistently meet monthly sales targets, while delivering post-sales support to ensure long-term client satisfaction and retention.
Golden Peak Hotel & Suites, full_time
Jun 2024 to Feb 2025
As a Sales Account Executive in the hospitality industry, I am responsible for driving revenue and building strong relationships with clients to ensure the success of the hotel’s business operations. I identify new business opportunities, manage accounts, and negotiate contracts with corporate clients, event planners, and travel agencies. My role involves understanding client needs, presenting tailored solutions, and coordinating with various hotel departments to deliver exceptional service. By effectively promoting the hotel’s services and facilities, I aim to maximize bookings, increase brand visibility, and ensure customer satisfaction, all while contributing to the hotel’s growth and profitability.