Detail-Oriented Virtual Assistant | Customer Service Excellence
Metro Manila
Detail-oriented Administrative Support and Customer Service professional with 2+ years of experience in customer communications, documentation, data management, and operational support. Recognized as a Top Performer and trusted Point of Contact for the Westpac Australia account. Skilled in administrative tasks, customer support, Microsoft Office, Google Workspace, Canva, and virtual collaboration tools. Known for strong communication, reliability, attention to detail, and a commitment to delivering exceptional results in remote environments.
Concentrix, full_time
Dec 2023 to Nov 2025
Over the past two years at Concentrix under the Westpac Australia account, I have provided high-quality customer support by assisting customers with account inquiries, resolving concerns, and delivering accurate information while maintaining excellent service standards. My role required strong communication skills, attention to detail, and the ability to navigate multiple systems efficiently to update customer records, document interactions, and ensure compliance with company procedures. In addition to handling customer concerns, I collaborated with various departments to facilitate timely resolutions and support smooth operational workflows. Due to my strong performance, reliability, and leadership capabilities, I was selected as a Point of Contact (POC), where I served as a communication bridge between teams, monitored task progress, coordinated follow-ups, and supported daily operations. Throughout my tenure, I consistently demonstrated professionalism, problem-solving abilities, and a commitment to customer satisfaction, earning recognition as a Top Performer and receiving a Certificate of Excellence. These experiences have strengthened my expertise in customer service, administrative support, documentation management, workflow coordination, and client communication in a fast-paced, results-driven environment.