Executive Assistant/Lead Generation Specialist/Appointment Setter/Cold Calling/Customer Service Expert
Cagayan, Camalaniugan, PH
I help busy professionals stay organized, save time, and focus on growing their business. With 3 years of experience as an Executive and Administrative Assistant, 1 year in lead generation, appointment setting, and cold calling, plus over 7 years in customer service, I bring a well-rounded skill set to every role. I'm proactive, fast learner,detail-oriented, and dependable. Whether it's managing schedules, handling administrative tasks, generating qualified leads, booking appointments, or delivering excellent customer support, I take ownership of my work and always strive to make my client's day easier. If you're looking for someone who communicates well, learns quickly, and genuinely cares about helping your business succeed, I'd love to be part of your team.
HRG Estate
Jan 2025 to Mar 2026
Generated leads daily by calling and texting realtors via Follow Up Boss for off- market fix-and-flip, estate sale, and multifamily properties. Qualified prospects, scheduled appointments, and maintained a consistent deal pipeline. Handled admin tasks, updated lease records, checked violations, and managed client calendar. Managed Facebook and LinkedIn accounts to boost visibility and engagement.
Providence
Jan 2024 to Apr 2025
Skilled Cold Caller for Motivated Home Sellers Made outbound calls daily using Mojo Dialer to qualify motivated seller leads (FSBOs, pre-foreclosures, absentee owners) for a real estate investor buying homes for cash. Handled objections, booked appointments, and managed follow-ups in CRM. Tracked performance via Hubstaff. Known for consistent lead conversion, strong rapport-building, and deal- focused communication.
Alorica
Apr 2018 to Aug 2024
Handled Inbound/Outbound Calls, chat, and email support for telcom and healthcare accounts. Resolved concerns related to billing, premiums, deductibles, and service issues. Assisted in order processing, subscription upgrades, and retention sales. Consistently exceeded KPIs in customer satisfaction and sales conversions; Hall of Famer awardee for top performance.
Shinheung Electro-Digital Inc
Jan 2013 to Feb 2014
Managed executive calendars, appointments, and meeting schedules Prepared reports, presentations, and business documents Coordinated internal communications and administrative operations Organized files, records, and confidential documents Assisted management with daily operational tasks and follow-ups Maintained accuracy and efficiency in administrative processes