Customer Support Specialist | Escalations | Virtual Assistant
Metro Manila
Hi! I'm a detail-oriented and proactive Customer Support Specialist with experience handling escalations, resolving complex customer concerns, and supporting UK operations. My strengths include customer service, email and inbox management, administrative support, data entry, online research, and problem-solving. I also have hands-on practice with GoHighLevel CRM and workflow automation. What sets me apart is my sense of ownership. I work efficiently without compromising accuracy, adapt quickly to new tools, and genuinely enjoy finding solutions and making things easier for others. I'm excited to help businesses stay organized, support their customers, and keep daily operations running smoothly!
Dispensed, full_time
May 2024 to Present
Provide customer service and administrative support, currently supporting UK operations as part of a pioneer team. Handle customer inquiries, complex cases, and escalated concerns while ensuring timely and professional resolutions. Maintain accurate records, document customer interactions, manage follow-ups, and assist with daily administrative tasks. Demonstrate strong communication, problem-solving, multitasking, and organizational skills while maintaining accuracy and efficiency in a fast-paced environment.