Virtual Assistant | Accounting, Banking, Marketing, Customer Service
Zambales
I am a Filipino professional with over 10 years of diverse experience in payroll, banking, accounting, customer service, guest relations, and administrative support. Throughout my career, I have built a strong reputation for delivering exceptional client service, managing financial transactions with accuracy, and maintaining professionalism in fast-paced, multicultural environments. My professional journey includes roles as an Accounting Staff, Payroll Assistant, Bank Teller, Marketing Assistant, and Guest Service Agent for an international cruise line, where I supported clients from diverse backgrounds and delivered high-quality service in dynamic settings. These experiences have strengthened my expertise in customer relationship management, financial operations, administrative coordination, problem-solving, and effective communication. With a Bachelor’s Degree in Accountancy and a commitment to continuous learning, I continue to expand my skills in digital tools, remote work platforms, online business, and modern workplace solutions. I am highly organized, detail-oriented, adaptable, and capable of managing multiple priorities while maintaining accuracy and efficiency. Beyond my corporate experience, I am also managing my own affiliate marketing business, where I continue to develop hands-on skills in digital marketing, content creation, online customer engagement, and e-commerce strategies. I am currently open to remote opportunities where I can contribute my diverse background, strong work ethic, and passion for delivering excellent service to support business growth and create meaningful results for a forward-thinking team.
TikTok, freelance
Nov 2025 to Present
• Managed a personal Tiktok affiliate marketing account by creating engaging short-form video content to promote products and drive online sales • Generated 1,000 to 3,000 video views and built an engaged audience through strategic content planning and trend analysis • Researched trending products, hashtags, and keywords to optimize content performance • Responded promptly to customer inquiries and comments, maintaining high engagement and fostering positive audience relationships • Utilized digital tools such as Tiktok Creator Center, Capcut and Canva to manage content, track performance and edit promotional videos • Collaborated with brands and affiliate programs to promote products aligned with target audiences • Monitored campaign performance using Tiktok analytics, tracking views, engagement, clicks and conversions to refine content strategies
MSC Cruises, contract
Sep 2023 to Apr 2024
• Delivered exceptional guest service to 2,000-3,000 international passengers aboard a luxury cruise ship, ensuring a positive onboard experience in a fast-paced, multicultural environment • Managed 100+ guest inquiries, requests, and concerns per day via face-to-face interactions, phone, and email, providing timely and accurate resolutions while maintaining high customer satisfaction • Processed guest accounts, onboard payments, billing adjustments, and service requests with 100% accuracy, ensuring compliance with company policies and financial procedures • Coordinated with multiple onboard departments--including Housekeeping, Food & Beverage, Medical, Shore Excursions, and Security--to resolve guest issues efficiently and deliver seamless service • Maintained confidential guest information and accurately documented service requests, complaints, and follow-up actions using company systems •Assisted guests with embarkation, disembarkation, itinerary information, travel documentation, and onboard services, ensuring smooth operations throughout each voyage • Prioritized multiple requests simultaneously while maintaining professionalism under pressure and consistently meeting service standards • Handled sensitive customer complaints with empathy and professionalism, achieving prompt resolutions and enhancing guest satisfaction • Worked collaboratively with an international crew from diverse cultural backgrounds, contributing to efficient operations and exceptional guest experiences • Utilized reservation, CRM, and point-of-sale systems to process transactions, update guest records, and generate reports
BDO Unibank Inc., full_time
Apr 2015 to Aug 2023
Marketing Assistant Provides client service support for: • Account opening • Deposit placements and transactions • Handling client inquiries • After-sales service assistance • Actively promotes and cross-sells bank products and services to clients and prospective customers • Performs daily branch operations, including: • Start-of-day and end-of-day procedures • Monitoring and completing daily transactions • Ensures accuracy and completeness of transaction documents before processing • Maintains proper documentation, records, and reports for all transactions and client interactions • Ensures compliance with bank policies, internal controls, and regulatory requirements • Assists Relationship Managers or branch officers in client account management and servicing needs • Represents the bank in client meetings, community activities, and business-related events when required • Supports sales targets and branch growth by building and maintaining strong client relationships • Performs administrative and other assigned duties as required by the branch or management Client Service Associate Handles financial transactions at high-volume branch • Provides accurate, effective, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, bills payment, transfers, foreign currencies and other miscellaneous transactions • Quickly established credibility with clients, remembered numerous names of regulars, creating a friendly rapport with customers • Proactively educating the clients on utilizing the available access channels using ATM, Phone Banking, Mobile Banking and Digital Banking • Operated a variety of banking equipment, including ATMs and other card swiping devices • Responsible for signature verification, monetary counterfeit detection and approval of bank transactions within authorized limits
S-Corp Philippines Inc., full_time
Jul 2012 to Apr 2015
Maintained employee records as well as prepare semi-monthly payroll of over 1,000 active employees • Calculated employees pay including basic pay, overtime pay, pay increases, taxes, holidays, leaves, incentives, bonuses and ensured that they are paid on time and accurately • Computed and released final pay of resigned employees using Jeonsoft Payroll System • Maintained Social Security System (SSS), Home Development Mutual Fund (HDMF), Philippine Health Insurance Corporation (PhilHealth) and Bureau of Internal Revenue (BIR) records of all employees • Assist with audit preparation and end-of-year closings • Maintained Management Payroll Reports • Updated any changes in status or salary of employees for payroll records and reconcile data in the payroll software • Performed basic accounting functions, payroll journal entries and month-end financial statements
Philippine Coastal Storage and Pipeline Corporation, internship
Nov 2011 to Dec 2011
• Assists with data entry of financial transactions into accounting systems or spreadsheets • Organizes and files receipts, invoices, and financial documents • Supports accounts payable and receivable tasks, such as sorting and checking documents • Helps prepare basic financial reports and summaries • Assists in reconciling records (e.g., checking receipts against logs) • Monitors and records petty cash transactions • Performs photocopying, scanning, and document preparation • Assists accountants during audit preparation or report completion • Ensures accuracy and completeness of encoded data • Performs general administrative and office support tasks
PTT Group, internship
Mar 2010 to May 2010
• Petty Cash Custodian • Prepared Sales and Expenses Report • Supported Accounting Personnel