Expert in Residential Property Management, and Airbnb Operations
Cebu
Experienced Property Manager with 8+ years of expertise in residential and short-term rental operations. Skilled in tenant and owner relations, leasing support, maintenance coordination, vendor management, and property operations. Recognized for strong communication, problem-solving, and organizational skills, with a proven ability to manage multiple properties efficiently while delivering exceptional customer service and operational excellence.
R.I.C. Property Management, full_time
Feb 2022 to Jun 2026
- Managed a portfolio of residential rental properties, overseeing daily operations to ensure high occupancy and tenant satisfaction. - Served as the primary point of contact for property owners, tenants, vendors, and contractors, resolving inquiries and issues promptly. - Coordinated maintenance requests, scheduled repairs, and monitored vendor performance to ensure timely completion and quality workmanship. - Assisted with leasing activities, including marketing vacant units, screening applicants, preparing lease agreements, and coordinating move-ins and move-outs. - Monitored rent collections, lease compliance, and tenant communications while maintaining accurate property records. - Prepared owner reports, operational updates, and property documentation, ensuring compliance with company policies and local housing regulations. - Managed vendor relationships, negotiated service schedules, and tracked maintenance expenses to support efficient property operations. - Handled tenant escalations professionally, delivering effective resolutions while maintaining positive relationships with all parties.
BYY Property Holding LLC, full_time
Jan 2018 to Feb 2022
- Successfully managed multiple residential properties while maintaining high service standards and operational efficiency. - Improved response times for tenant maintenance requests through proactive vendor coordination and follow-up. - Built strong relationships with property owners and tenants, contributing to high tenant retention and owner satisfaction. - Streamlined communication and administrative processes, improving workflow efficiency and reducing resolution times. - Consistently delivered timely reports and ensured compliance with lease agreements and company standards.
Airbnb Philippines, full_time
Aug 2013 to Jan 2018
- Led, coached, and supervised a team of customer support associates, ensuring consistent achievement of key performance indicators (KPIs), service levels, and quality standards. - Conducted regular coaching sessions, performance reviews, and feedback discussions to improve agent productivity and customer satisfaction. - Managed daily team operations, including attendance, schedule adherence, workload distribution, and real-time queue management. - Handled complex customer escalations involving reservations, cancellations, refunds, host-guest disputes, and policy-related concerns. - Analyzed team performance metrics, identified improvement opportunities, and implemented action plans to achieve operational goals. - Collaborated with cross-functional teams to resolve high-priority cases and improve customer experience. Facilitated onboarding and training for new team members while supporting ongoing learning and development initiatives. - Prepared daily, weekly, and monthly operational reports for leadership and participated in business reviews.