Senior Recovery Specialist | Amazon Dispute | Customer Service/Support
Misamis Oriental
Hi! I have over 5 years of experience in customer service and handling different types of customer concerns. I’m someone who likes learning new things, solving problems, and making sure my work gets done right. I’m also comfortable using tools like ChatGPT and Notion to stay organized and work more efficiently. I’m always open to learning, adapting, and finding better ways to do things. I’d love to use my experience to help clients and make their day-to-day work easier.
Recovery Specialist, full_time
Aug 2023 to Nov 2025
handled Amazon dispute recoveries for vendors, resolving complex issues involving deductions and shortages with accuracy and efficiency. I also improved workflows by identifying recurring problems, collaborated with different teams to improve recovery processes, and maintained accurate documentation. I was also honored with the Employee of the Year Exemplary Award for 2024–2025.
Cocentry, full_time
Jun 2018 to Sep 2022
I handled over 100 customer email cases daily, investigated and resolved disputes involving deductions and shortages, consistently met and exceeded productivity and quality targets, and maintained accurate reporting and documentation.