Virtual Assistant Customer Support Specialist
Cavite
Many businesses lose valuable time because many small time consuming tasks like: customer inquiries, inboxes, CRM records, and day-to-day administrative tasks become difficult to manage. I help businesses stay organized by providing reliable virtual assistance, customer support, CRM management, and administrative support that keeps operations running smoothly. My background spans customer service, sales support, HR administration, marketing, and education, giving me the flexibility to support teams across different industries. Helping you along the way with any tasks that will make you focus on the bigger ones at hand.
Taskus, full_time
Apr 2026 to Sep 2026
Handled a high volume of inbound customer calls for a major food delivery platform, resolving missing orders, delayed deliveries, billing concerns, and account issues. Logged every customer interaction using the company's CRM and coordinated escalations with internal departments.
MFW, freelance
Jun 2025 to Dec 2025
Managed inbound leads through email follow-ups, personalized customer communication, and CRM (Gohighlevel) updates. Prepared quotations, researched products, and coordinated closely with the sales team to move prospects through the sales pipeline using CRM systems and email communication. Maintained accurate lead records, improving pipeline visibility and ensuring every customer received timely follow-up throughout the buying process.
Waltermart PH, contract
Jun 2022 to Oct 2022
Supported recruitment, onboarding, employee documentation, and daily HR administration. Managed personnel files, timekeeping records, and administrative documentation using Microsoft Office and internal HR systems. Maintained accurate records for 100+ employees, helping ensure organized HR operations and efficient onboarding processes.
DCX, contract
Mar 2022 to Apr 2022
Supported digital marketing campaigns across email, social media, and web platforms using Google sheets, outlook and CRM software (SAGE, CommonSku, Slack). Updated customer databases, prepared presentation materials, and responded to customer inquiries on social media. Tracked campaign performance metrics including reac