CSR | Product Listing | Email Chat Support
Sorsogon
Results-driven Customer Support & Operations Specialist with over 4 years of experience across corporate logistics, tech platforms, and e-commerce spaces. Fully equipped for remote roles, specializing in non-voice email and chat management under strict SLAs. Strong attention to detail and commitment to quality assurance. Ability to work independently and manage priorities effectively. 🛠️ Core Tools & Platforms: • Support & Ticketing: Zendesk, CRM Systems, LiveChat • Productivity & Admin: Slack, Microsoft Office, Google Workspace, QuickBooks • E-Commerce & Design: Shopify, Amazon, Canva
Noble Pharma Inc., full_time
Mar 2026 to Present
• Finance & Admin: Managed client invoices and payments via QuickBooks, handled executive calendars, and compiled monthly performance reports. • Medical Support: Handled urgent healthcare provider inquiries, routed incoming sales leads, and managed sensitive logistics documentation for oncology medications. • Sales Enablement: Designed visually engaging medicine brochures and product presentations using Canva to support active sales pitches.
DR Commerce, freelance
Mar 2025 to Present
• Store Optimization: Managed 500+ Shopify and Amazon listings, creating SEO descriptions and Canva graphics to boost visibility by 15%. • Support & Operations: Resolved 98% of customer inquiries within 24 hours to maintain a 4.9-star store rating. • Supply Chain: Coordinated directly with suppliers to streamline inventory updates and prevent item stockouts.
Home Based Food Start Up, full_time
Jan 2024 to Feb 2025
• Business Launch: Founded and managed a home-based online food business, overseeing daily recipe logistics, quality control, and inventory sourcing. • Customer Success: Handled all customer inquiries, order modifications, and feedback, ensuring high satisfaction and a strong rate of repeat orders. • Order Fulfillment: Managed time-sensitive daily order tracking, fresh product packaging, and coordinated local couriers for on-time delivery. • Digital Marketing: Created social media content and product photos to drive community engagement and increase direct-to-consumer sales.
Concentrix CVG Philippines, full_time
Aug 2021 to May 2023
• Managed high-volume email support queues via Zendesk, meeting strict daily SLA targets. • Resolved complex inquiries regarding package tracking, ticketing issues, and account adjustments. • Maintained high Customer Satisfaction (CSAT) scores through fast, accurate resolutions. • Partnered with logistics teams to track missing shipments and expedite delayed tickets.
AP Cargo Logistics, full_time
Sep 2019 to Nov 2020
•Provided digital customer support via email and live chat for a major logistics provider. • Issued precise shipping price quotations and calculated delivery timelines for clients. • Coordinated with warehouse teams to schedule cargo pick-ups and resolve transit issues. • Utilized Microsoft Excel to log customer data and track daily delivery statuses.