Implementation Management | Client Success | Operations
Metro Manila
Implementation Manager with hands-on experience leading SaaS program setups, client onboarding, and cross-functional delivery. Proven track record of leading implementation kick-offs, managing project plans, coordinating Sales, Operations, and leadership teams, and ensuring successful go-lives. Known for strong client partnership, risk identification, and process improvement in high-visibility implementations.
SPINS, full_time
Apr 2023 to Oct 2026
- Led client implementation kick-off calls, scoping discussions, and onboarding activities to ensure clear alignment on timelines, deliverables, and success criteria. - Acted as the primary client-facing implementation lead, managing expectations and maintaining strong partnerships during early-stage program setup. - Analyzed relational data models to support platform configuration and ensure accurate workflows and reporting.
Omni-channel Solutions, full_time
Apr 2022 to Dec 2026
Owned client onboarding and training for an Amazon API–integrated SaaS platform, gathering requirements and translating them into technical documentation for Scrum teams and stakeholders.
Telus, full_time
Aug 2021 to Apr 2022
Handled and escalated technical issues for Google Cloud Platform PaaS, IaaS, and SaaS solutions while coordinating with engineering teams on bugs and feature requests.
Accenture, full_time
Jul 2018 to Jul 2021
- Executed web application designs into front-end code, maintained technical documentation, and delivered daily progress reports to clients and operations teams. - Used SQL queries to validate customer data, troubleshoot implementation issues, and support system and UAT testing.