Customer Support Specialist / Billing Administrative Support
Bulacan
I am a dedicated and detail-oriented professional with 5 years of experience in the BPO industry, specializing in customer service, billing support, and account management. Throughout my career, I have assisted US-based customers with billing inquiries, payment processing, refunds, account concerns, and issue resolution. I also have experience in wealth management operations, where accuracy, organization, and attention to detail are essential. My key strengths include: •Customer Service & Email Support •Billing, Payments & Refund Processing •Account Management •Administrative Support •Problem-Solving & Conflict Resolution •Communication & Time Management I am also currently developing my Spanish communication skills to expand my ability to assist a wider range of customers. I am adaptable, eager to learn new tools, and committed to delivering accurate, efficient, and high-quality work. I look forward to supporting business by providing reliable and professional assistance.
Cognizant Technology Solutions, full_time
Dec 2024 to May 2026
•Supported wealth management operations by handling account-related requests and administrative tasks. •Maintained accurate client information and ensured proper documentation of account activities. •Assisted with processing requests while following company procedures and quality standards. •Demonstrated strong attention to detail, time management, and problem-solving skills. •Collaborated with internal teams to ensure efficient workflow and timely completion of assigned tasks.