Customer Service | Appointment Setting Specialist | Virtual Assistant
Philippines
I have several years of experience in customer service and appointment setting, supporting businesses in managing customer inquiries, scheduling, and day-to-day communication. I’ve worked in fast-paced environments where accuracy, empathy, and clear communication are essential. I’m skilled in handling customer concerns, building rapport, answering calls and emails, and using CRM tools to keep workflows organized. Whether it’s assisting customers, booking appointments, or providing follow-up support, I always make sure clients—and their customers—feel heard, valued, and satisfied. What makes me stand out is my reliability, professionalism, and ability to adapt quickly. I follow instructions carefully, work with minimal supervision, and consistently meet performance targets. I’m dedicated to providing smooth, high-quality service that helps clients save time, improve customer experience, and grow their business. If you’re looking for someone who is proactive, detail-oriented, and committed to exceptional support, I’m confident I can deliver exactly what you need.
Care Connectors Medical Group(Upwork), freelance
Dec 2021 to Feb 2026
As a Medical Insurance Appointment Scheduler, I was responsible for coordinating and scheduling appointments for member’s AWV(Annual Medical Visit). My role involved handling high-volume outbound and inbound calls, verifying client information, and ensuring each appointment was set accurately based on agent availability and client needs.Using CRM systems and scheduling tools, I maintained organized and up-to-date client records, logged interactions, and tracked follow-up activities. Throughout the role, I demonstrated strong communication skills, attention to detail, time management, and an ability to handle sensitive client information with confidentiality and professionalism.