General VA | E-commerce VA | GoHighLevel Specialist
Balamban, Cebu, Philippines
Working as an Amazon Seller Support specialist also gave me valuable insight into the platform and a broader understanding of how business operates. It offered a wealth of knowledge and continues to reveal new aspects of the commercial world. To further expand my expertise, I am currently learning GoHighLevel (SaaS) to deepen my understanding of modern business automation and client management.
Qualfon, full_time
Nov 2023 to Feb 2025
Served as the primary point of contact for customers, delivering high-quality support for mobile services and devices. Professionally managed a high volume of inbound inquiries, resolving customer issues regarding airtime plans, billing, and account management with a focus on satisfaction and retention. Provided comprehensive technical support by diagnosing and troubleshooting hardware and software issues for a variety of smartphones and mobile devices. Guided customers step-by-step through complex solutions, including network configuration, OS updates, and application issues, effectively reducing the need for returns or escalations. Documented all interactions and resolutions in the company database to track recurring technical problems and improve service workflows.
Get2Work, full_time
Jan 2021 to Jan 2022
Managed comprehensive account health for a portfolio of high-value Amazon seller accounts by monitoring key performance metrics (ODR, cancellation rate, late shipment rate) and implementing proactive strategies to maintain compliance and avoid suspension. Oversaw inventory logistics and supply chain coordination, meticulously tracking inbound and outbound shipments, reconciling discrepancies, and forecasting demand to prevent stockouts and reduce storage fees. Authored and submitted strategic appeal letters for suspended Amazon seller accounts, performing root cause analysis on policy violations and crafting compelling Plans of Action (POA) that successfully reinstated seller privileges and recovered revenue.
Teleperformance, full_time
Jun 2019 to Jan 2021
Managed incoming support calls for Amazon merchants, resolving complex account-specific issues related to Seller Central. Utilized in-depth knowledge of Amazon's marketplace policies to assist sellers with reinstatement appeals, stranded inventory, and payment discrepancies. Achieved high customer satisfaction by translating complex technical information into clear, actionable steps, empowering sellers to manage their storefronts effectively and resolve disputes quickly.