Pharmacist | Healthcare Virtual Assistant | Call center agent
Bataan
I am a licensed Pharmacist (RPh) and a trained Healthcare Virtual Assistant with a unique blend of clinical expertise, corporate Call center experience, and remote administrative skills. My background allows me to handle high-stakes medical tasks with precision while maintaining the highest standards of professionalism and client care. I am trained in strict HIPAA regulations and PHI (Protected Health Information) data privacy standards, I ensure your clinic remains fully secure while I streamline your background operations. I am confident in navigating electronic medical records platforms like Athena Health and Practice Fusion to manage charts, process documentation, and securely release records.
GenPact, full_time
May 2024 to Feb 2026
Handle medical record requests and release in accordance with company policies. Ensure HIPAA compliance and maintain patient confidentiality. Verify patient/requestor information before releasing records. Process and track medical records requests accurately and within required timelines. Provide customer service by responding to inquiries and resolving concerns. Coordinate with internal teams regarding missing, incomplete, or restricted records. Maintain accurate documentation and records of all requests and releases.
Somo Pharmacy, part_time
Aug 2021 to Present
Manage pharmacy paperwork and documentation. Ensure FDA compliance and proper regulatory records. Maintain accurate ePDMS entries and reports. Monitor inventory, stock levels, expiries, and medication availability. Handle urgent medication orders and dispensing. Coordinate with healthcare staff regarding medication concerns.