B2B SaaS Specialist | Executive VA | Customer Service
Metro Manila
Hi! I’m a reliable and detail-oriented virtual assistant with 10+ years of experience supporting remote teams and online businesses through customer service, administrative support, and day-to-day operations management. I specialize in: - Email & chat support - Administrative assistance - Calendar & task management - Ticket and inbox management - SOP documentation - Customer support & issue resolution - Remote team coordination I’m experienced with tools such as Zendesk, ClickUp, Notion, Google Workspace, and other cloud-based platforms commonly used by fast-paced remote teams. Throughout my career, I’ve handled high-volume tasks and customer inquiries while maintaining professionalism, organization, and excellent communication. I’m highly adaptable, quick to learn new systems, and comfortable working independently with minimal supervision. What you can expect from me: - Strong communication skills - Organized and efficient workflow management - Attention to detail - Dependable and proactive support - Positive customer experience focus - Reliable night shift availability I’m passionate about helping businesses stay organized, improve operations, and provide excellent support to their customers. I’m currently looking for long-term opportunities where I can contribute as a trusted virtual assistant and valuable team member. Let’s work together!
ClickUp, full_time
Dec 2024 to Jun 2026
- Conduct onboarding and training sessions for business owners, managers, and teams to improve platform adoption and operational efficiency. - Coordinate client meetings, consultations, and follow-up activities while maintaining professional client communication. - Assist clients with workflow design, documentation systems, and process optimization initiatives. - Create and maintain training materials, process documentation, and operational guides. - Manage multiple client projects simultaneously while ensuring timely communication and task completion. - Identify opportunities for automation and process improvement to reduce manual administrative workload. - Build strong client relationships through proactive support and solution-focused communication.
Homeaglow, freelance
Jan 2024 to Apr 2024
- Managed client retention through proactive follow-ups via WhatsApp, email, and phone to encourage repeat bookings and reduce cancellations. - Handled appointment scheduling, confirmations, and rescheduling to ensure a smooth and organized booking pipeline. - Resolved customer concerns and service issues quickly, improving satisfaction and increasing chances of repeat service. - Conducted post-service check-ins to gather feedback and convert first-time clients into recurring customers. - Maintained accurate client records and communication history to support personalized outreach and consistent service experience.
Cognizant Technology Solutions (YouTube TV), full_time
Sep 2019 to Jan 2024
- Managed documentation, reporting, and quality tracking processes across multiple teams. - Prepared detailed reports, performance analyses, and administrative records for leadership review. - Facilitated meetings, coaching sessions, and stakeholder discussions to support operational goals. - Maintained accurate records and ensured compliance with established standards and procedures. - Collaborated with management teams to implement process improvements and enhance service quality.