Project Operations Manager | Chief of Staff | 17+ Yrs Scaling Ops
Metro Manila, Muntinlupa, Philippines
✅ Chief of Staff & Executive Support — Trusted right-hand to founders and C-suite leaders; priority management, cross-functional alignment, and translating strategy into execution. ✅ Executive & Virtual Assistant Leadership — Recruiting, training, and managing teams of EAs and VAs; building SOPs, delegation frameworks, and accountability systems that let leaders scale without losing control. ✅ Project & Program Management — Full lifecycle delivery using Agile, Scrum, and Waterfall. Experienced managing cross-functional teams of 50+ across multiple time zones. ✅ Operations Management — SLA governance, performance management, capacity planning, and continuous improvement using Lean Six Sigma methodologies. ✅ Digital Marketing Operations — Campaign coordination, SEO operations, content pipeline management, and marketing performance reporting. ✅ Process Improvement & Automation — Workflow redesign and automation using Workato, reducing manual effort and accelerating delivery. ✅ CRM & Platform Expertise — Hands-on experience with Salesforce, HubSpot, ClickUp, Jira, Asana, Power BI, Tableau, and MS Project. ✅ Learning & Development (L&D) — Designed and rolled out training programs for teams of varying sizes, improving onboarding speed and performance benchmarks. ✅ Stakeholder & Change Management — Skilled at managing executive stakeholders, facilitating alignment, and guiding teams through organizational change.
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Oct 2022 to Nov 2024
Sitel Group / Foundever, full_time
Dec 2020 to Oct 2022