Administrative Assistant- Operations Virtual Assistant
South Cotabato, General Santos, Philippines
Hello! I’m Nicole Gia Doctolero, a Virtual Assistant with 3 years of experience providing administrative support, customer service, client communication, and operations assistance. Throughout my VA career, I have handled various tasks, including email and calendar management, appointment scheduling, data entry, CRM management, documentation, customer support, payment processing, dispute/chargeback management, and organizing business records. I have experience working with tools such as Google Workspace, Microsoft Office, Google Sheets, Airtable, CRM platforms, and other business management systems. I am highly organized, detail-oriented, adaptable, and a fast learner. I take pride in delivering accurate work, maintaining professionalism in client communication, and ensuring that tasks are completed efficiently. I am comfortable working independently, managing priorities, and adapting to different processes and workflows. My goal is to work with a company where I can contribute my skills, continue learning, and build a long-term professional relationship. I am always willing to take on new challenges and provide reliable support to help businesses grow. I look forward to the opportunity to work with a team that values dedication, integrity, and continuous improvement.
H & A Co., contract
Sep 2024 to Jan 2026
Coordinated maintenance requests and service schedules for residential properties. Communicated with tenants, contractors, and internal teams regarding maintenance concerns, tracked work orders, updated property records, organized documentation, and monitored outstanding requests to ensure timely completion.
H & A Co., full_time
Jul 2023 to Jul 2026
Provided day-to-day operations and administrative support for payment processing and merchant account operations. Managed and monitored merchant accounts, investigated operational alerts and account issues, processed chargeback and payment-related cases, maintained CRM systems and Google Sheets, prepared reports, tracked case progress, and coordinated with internal teams to ensure requests were properly handled and completed.