Pro Virtual Assistant | Admin, Sales Customer Support Expert
Negros Occidental, Bacolod, Philippines
I am a highly motivated and detail-oriented Virtual Assistant with years of experience supporting businesses in administration, sales, and customer service. I excel at managing tasks efficiently, meeting deadlines, and improving workflow, allowing clients to focus on growing their business. My key skills include: Calendar & email management Data entry & CRM management Inbound/outbound customer support Lead generation & sales support Document preparation & reporting What sets me apart is my reliability, adaptability, and proactive approach. I don’t just complete tasks—I anticipate needs, streamline processes, and ensure every project is handled with professionalism. I bring value to clients by saving time, improving productivity, and helping their business run smoothly.
Agency , freelance
Jan 2026 to Jul 2026
Responsibilities Developed the original story, screenplay, and dialogue. Designed characters and created detailed storyboards. Directed the creative vision, cinematic style, and production workflow. Produced and animated the entire short film using AI tools. Ensured visual consistency, scene continuity, and high-quality final output. Impact Delivered a complete AI-animated short film from concept to completion. Demonstrated end-to-end expertise in storytelling, creative direction, and AI-powered animation. Created a portfolio-quality project showcasing skills in scriptwriting, character design, storyboarding, and cinematic visual storytelling.
Tripex Support, full_time
Jun 2023 to May 2026
Led end-to-end client relations for a fast-growing BPO company, managing a portfolio of US and international SME accounts with a strong focus on retention and client satisfaction. › Built and executed outbound calling strategies including cold calling frameworks and objection-handling scripts that increased client conversion rates by 35%. › Oversaw seamless onboarding of new accounts by coordinating cross-functional teams and ensuring strict SLA compliance from day one. › Developed and managed client pipelines through targeted cold outreach campaigns, structured follow-ups, and relationship-nurturing protocols. › Reported directly to the CEO on KPIs, team performance metrics, and monthly revenue targets — consistently meeting or exceeding all benchmarks. › Coached and mentored a team of outbound agents on communication, compliance best practices, and performance improvement strategies.
Opulence BPO Services, full_time
May 2019 to Apr 2023
› Managed full-scale BPO operations including workforce scheduling, quality assurance, performance monitoring, and client reporting across multiple active accounts. › Directed a team of 15+ outbound agents across cold calling and customer service campaigns, providing regular coaching on communication, objection handling, and regulatory compliance. › Implemented process improvements that reduced average handle time by 20% and significantly improved firstcall resolution rates. › Built strong client relationships through proactive communication, escalation management, and consistent delivery above contracted performance targets. › Collaborated with client stakeholders to align operational workflows, identify growth opportunities, and ensure long-term partnership retention.