Senior Customer Support Officer, Admin and Virtual Assistant
Philippines
Experienced Insurance Policy Service Officer with a strong background in delegated underwriting authority and claims management, specialising in end-to-end bordereaux processes, GDPR compliance, and quality assurance. Demonstrates expertise in customer communications, complaint resolution, and process improvement techniques while maintaining a customer-centric mindset. Proficient in Microsoft Office and skilled in SLA compliance, escalation procedures, and dispute resolution. Adept at mentoring teams, conducting training sessions, and serving as a knowledge consultant to enhance operational efficiency. Career focus includes leveraging service orientation and data privacy awareness to drive excellence in customer support and operational processes.