STR Specialist | Property Management, Real Estate Graphic Design
Isabela
Hi! I’m Ann, a Virtual Assistant with over 10 years of experience supporting clients in different industries, including more than five years specializing in short-term rental (STR) property management across the US, Australia, and Switzerland. I have hands-on experience with nearly every aspect of STR operations, from listing setup and optimization, reservations, guest communication, and pricing to damage claims, automations, smart locks, cleaner and maintenance coordination, payment processing, and marketing materials. I’ve also handled extended stays lasting several months or even over a year, giving me a good understanding of the additional considerations involved in managing longer-term bookings. I’m familiar with PMS platforms such as Guesty, Hospitable, Hostaway, and LMPM, booking channels like Airbnb, Booking.com, Vrbo, and Expedia, and tools such as PriceLabs, Turno, Breezeway, Asana, Monday.com, and Trello. **What sets me apart is that I don’t just maintain operations; I take ownership of them.** I’m comfortable working independently, solving problems, handling unexpected situations, and taking on ad hoc tasks without needing constant supervision. I adapt quickly to new systems and workflows and understand the importance of keeping both property owners and guests informed. If you’re looking for someone reliable, resourceful, and experienced who can help keep your properties running smoothly, I’d be happy to support your business!
NPG, full_time
Aug 2024 to Sep 2026
Managed short-term rental properties across Airbnb, Vrbo, and Booking.com, including listing management and pricing optimization. Oversaw daily property operations and guest communication while coordinating cleanings, inspections, repairs, and maintenance. Also handled property damage claims and coordinated resolutions to ensure smooth operations and a positive guest experience.
PRE, part_time
Sep 2022 to Sep 2025
Prepared and sent sales and long-term rental contracts and related documentation for residential properties. Managed property listings for rentals and sales, scheduled open homes, and issued entry notices. Designed marketing materials, including brochures, flyers, and property signboards. Also provided support for two short-term rental properties owned by the company owner as part of my additional responsibilities.
KPI, part_time
Sep 2020 to Aug 2025
Managed custom graphic orders from initial customer communication through design and final fulfillment. Created personalized designs based on customer requirements, coordinated with the production team to ensure accuracy and timely completion, and communicated with customers regarding design specifications, order updates, and requested revisions.