Executive Virtual Assistant | Administrative Client Support
Misamis Oriental
Hello! My name is Mayleen Caroro, and I am a dedicated customer service professional with over 5 years of experience in the BPO industry specializing in phone, email, and chat support. Throughout my career, I have handled high-volume customer interactions, resolved concerns efficiently, and provided excellent customer experiences while maintaining professionalism, empathy, and strong communication skills. I have experience working in fast-paced environments where multitasking, attention to detail, and problem-solving are essential. What sets me apart is my ability to connect with people professionally while remaining patient, compassionate, and solution-oriented. My background in healthcare support also helped me develop reliability, emotional intelligence, and the ability to stay calm under pressure. I am a fast learner, hardworking, and committed to helping businesses build strong customer relationships and maintain high-quality service. I take pride in being dependable, adaptable, and always willing to go the extra mile to support clients and customers. I would love the opportunity to bring my skills and positive attitude to your team. Thank you for taking the time to learn more about me.
Justiniano Romulo Borja General Hospital, full_time
Apr 2024 to Present
Compassionate and reliable Nursing Aide currently assisting healthcare teams in providing quality patient care and support. Experienced in helping patients with daily activities such as bathing, feeding, mobility assistance, and monitoring vital signs while ensuring comfort, safety, and dignity. Skilled in communication, patient support, documentation, and working efficiently in fast-paced healthcare environments with empathy and professionalism.
Teleperformance Philippines, full_time
Jun 2020 to Mar 2024
• Delivered exceptional customer service through phone, email, and chat support, resolving client inquiries and concerns efficiently and professionally. • Handled high-volume customer interactions while maintaining accuracy, empathy, and adherence to company service standards. • Provided effective solutions and technical assistance, ensuring first- contact resolution and improved customer satisfaction scores.
Arriba Telecontact Inc, full_time
Mar 2016 to May 2018
• Handled inbound and outbound calls professionally, assisting customers with inquiries, complaints, and service requests to ensure satisfaction and loyalty. • Provided accurate information and effective solutions, maintaining a high first-call resolution rate and improving overall customer experience. • Documented all customer interactions and feedback in CRM systems, supporting data accuracy and efficient issue tracking.
Private Employer, part_time
Feb 2015 to Apr 2016
• Provided compassionate, hands-on care and daily living assistance to elderly and disabled clients, ensuring their comfort, safety, and well- being at all times. • Assisted with bathing, dressing, grooming, toileting, and feeding, helping clients maintain personal hygiene and dignity. • Monitored and recorded vital signs, medication intake, and behavioral changes, promptly reporting any concerns to family members or medical professionals. • Prepared nutritious meals and maintained a clean, safe, and organized living environment to support clients’ health and comfort. • Offered companionship and emotional reassurance, helping reduce loneliness and promote mental and emotional wellness. • Maintained patient confidentiality and respected family preferences in care routines, ensuring trust and professionalism in every task.