Outbound Specialist | Admin Healthcare Support Professional
Philippines
I am an organized and reliable professional with experience in outbound communication, administrative support, and healthcare accounts. I started my career in the Family Planning Organization of the Philippines, managing procurement, inventory, vendor coordination, and reporting. This role helped me develop strong organizational skills and attention to detail. I then worked in a BPO as a Process Associate handling U.S. healthcare accounts, where I conducted outbound calls to providers, retrieved medical records on behalf of insurance companies, prepared patient charts, and ensured accurate documentation. Most recently, I worked as a Virtual Assistant, managing client inquiries, verifying requests, and supporting daily administrative operations. With these experiences, I have developed strong skills in task prioritization, following instructions carefully, and maintaining accuracy under deadlines. I am comfortable working with U.S.-based clients, handling multiple tasks remotely, and communicating effectively in English at an intermediate level. I am proactive, detail-oriented, and dedicated to providing reliable support. I take pride in helping teams stay organized and ensuring tasks are completed accurately and on time. My goal is to contribute efficiency, consistency, and a positive work ethic to every project I am assigned, helping clients achieve their goals smoothly and effectively.
Online Helpers, full_time
Jan 2025 to Jan 2026
Delivered prompt and courteous assistance to clients, addressing inquiries and concerns regarding products and related information. Verified customer requests and accurately input details into the system, ensuring completeness of information and adherence to special instructions. Maintained up-to-date product knowledge, pricing, and promotions to provide accurate information to customers. Complied with company policies, procedures, and ethical standards while delivering services to a diverse client base
Genpact, full_time
Apr 2022 to Jan 2025
Executed outbound calls to providers and staff to facilitate communication. Prepared patient charts and gathered demographic information and documentation from patients on behalf of insurance companies. Retrieved medical records by adhering to established chart-out procedures. Updated healthcare providers by communicating the availability of requested records
Family Planning Organization of the Philippines, full_time
Feb 2020 to Feb 2022
Formulated procurement plans for medical supplies, services, and commodities while ensuring compliance with procurement policies and procedures. Fostered strong supplier relationships, negotiated contracts, and coordinated effectively with clients and vendors. Oversaw procurement operations by tracking orders, filing documents, entering data into specialized systems, and supporting daily administrative tasks. Managed inventory control, maintained accurate databases for issued and received items (including assigned checks), and provided timely reports to management