Dedicated Virtual Assistant Helping Businesses Stay Organized
Philippines
I am a dedicated and detail-oriented Virtual Assistant with a strong background in customer service and workforce analysis. I have experience handling client communication, managing schedules, organizing data, and ensuring smooth daily operations. My previous roles helped me develop excellent problem solving skills, time management, and the ability to work efficiently under pressure. What makes me stand out is my strong work ethic, reliability, and commitment to delivering high-quality results. I don’t just complete tasks. I make sure they are done accurately and on time. I am proactive, quick to learn new tools, and always willing to go the extra mile to support the team and improve processes. I am highly organized, dependable, and focused on helping businesses stay productive and grow.
Teleperformance, full_time
Jan 2025 to Feb 2026
• Email Management •Calendar Management • Monitored daily staffing levels to ensure proper coverage based on forecasted call/chat volume • Analyzed performance metrics such as AHT, SLA, attendance, and productivity • Coordinated with team leaders regarding schedule changes, leave requests, and real-time staffing needs
Teleperformance, full_time
May 2021 to Jan 2025
• Manage Bookings of flights and Hotel Reservations • Process Refunds and Modifications • Documented customer interactions in the CRM system • Provided accurate information about products, services, and company policies