Customer Service Representative / Content Moderator
Batangas, Lemery, Philippines
For almost 4 years in the BPO industry the main characteristic I learned is to be susceptible to changes. For every customer / client I had a conversation with, I needed to provide them the answers to their questions by actively listening to their concerns, showing them empathy and giving them resolution for their customer satisfaction. I do have experienced in outbound and inbound calls which enhanced my communication skills. I also become a Chat Support which enhance my typing skills and also my knowledge to give customers fast results for their needs. And also, as a content moderator wherein I was able to learn how to determine contents by the knowledge we learned. There where so many skills that I learned for being a Customer Service Representative, but the most important things are that I am always ready to accept and learned new things because that is my passion, to grow and learn with the company and at the same time by providing them the best service.
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