Social Media Manager | Content Creation | Community Management
Misamis Occidental
I help businesses maintain their online presence through thoughtful content, consistent posting, and responsive audience engagement. I offer my services separately, so you can hire me for the specific support your business needs. My experience includes managing Facebook business pages, creating social media content, responding to customer inquiries, and handling day-to-day page activities. Through my internship with TLZ Creative Solutions, I also support content planning, creation, scheduling, and engagement for Facebook, Instagram, Threads, and LinkedIn. I have three years of experience using Canva and CapCut to create graphics and edit short-form videos, including Reels for my personal pages and church activities. My background also includes over 12 years in sales, customer service, and client support, where I developed practical skills in customer communication, lead follow-ups, reporting, and team coordination. Services I Offer: • Content Creation • For businesses that need content prepared for their pages: - Content ideas and calendars - Caption writing with hooks and calls to action - Social media graphics using Canva - Short-form video and Reel editing using CapCut - Content tailored to your brand’s style and audience • Community Management For businesses that need help staying connected with their audience: - Responding to comments and inbox messages - Engaging with followers - Handling routine customer inquiries using approved information - Forwarding concerns that need your attention - Maintaining a friendly and consistent brand voice • Social Media Management For businesses that need ongoing page support: - Content planning and coordination - Scheduling and publishing posts - Day-to-day page management - Maintaining a consistent posting schedule - Content creation and community management, if included in our agreed scope • Additional Support I can also provide lead follow-ups, data entry, basic reporting, and general virtual assistance as separately agreed services. • Tools I Use Canva, CapCut, Facebook Business tools, Google Workspace, Microsoft Office, and ChatGPT. I also have basic familiarity with GoHighLevel through training and workshops and am continuing to develop my CRM and automation skills. • How We Can Work Together You can hire me for content creation only, community management only, or a combination of services. If you need full social media support, I’m open to discussing the responsibilities, number of platforms, content volume, working hours, turnaround times, and rate before we begin. I value clear communication, careful work, and following through on commitments. My goal is to provide reliable support that fits your business needs while continuing to grow in my skills.
TLZ Creative Solutions, part_time
Jun 2026 to Aug 2026
As a Social Media Content Creator at TLZ Creative Solutions, I gain hands-on experience supporting social media marketing and content creation. My responsibilities include: - Planning and organizing social media content and content calendars - Creating engaging posts, captions, graphics, and marketing materials - Managing content for Facebook, Instagram, Threads, and LinkedIn - Developing content ideas aligned with brand goals and target audiences - Using Canva and AI tools to create and improve content Assisting with social media scheduling and audience engagement - Supporting social media marketing initiatives and maintaining consistent brand presence This internship has strengthened my skills in content creation, social media management, digital marketing, creativity, organization, and AI-assisted productivity, while giving me practical experience working in a professional digital marketing environment.
BestCards Telemarketing Services, full_time
Jan 2018 to Jul 2026
Bank Partners: BPI, Metrobank, EastWest Bank & RCBC ~Generated and qualified leads through outbound prospecting, cold calling, booth selling, field marketing, referrals, and face-to-face customer engagement. ~Identified potential customers by assessing their needs, eligibility, and interest in available credit card products. ~Conducted high-volume prospect outreach, introduced products and services, answered inquiries, handled objections, and moved qualified prospects toward application. ~Personally processed an average of 100+ credit card applications per month, demonstrating strong lead conversion and follow-up capabilities. ~Maintained organized lead and customer records, including contact information, application status, follow-up details, and supporting documentation. ~Conducted consistent follow-ups with prospects and applicants to nurture leads, obtain missing information, address concerns, and support application completion. ~Built and maintained positive relationships with prospects and customers throughout the sales cycle through professional and responsive communication. ~Monitored lead activity and application progress to identify opportunities for additional follow-up and improve conversion. ~Maintained accurate customer and prospect information while handling sensitive data in accordance with Data Privacy, AML, and banking compliance requirements. ~Prepared daily, weekly, and monthly sales reports to track lead generation, application volume, conversion activity, and team performance. ~Recruited, onboarded, trained, and coached sales agents on prospecting, lead generation, customer engagement, follow-up, objection handling, and sales procedures. ~Managed multiple leads, customer inquiries, follow-ups, and administrative tasks in a high-volume, target-driven environment. ~Completed required Anti-Money Laundering (AML), Data Privacy, product knowledge, and banking compliance training conducted by partner banks.