E-commerce Virtual Assistant| SMM | Application Systems Engineer
Zambales
I have a diverse background in e-commerce, customer service, technical support, and IT systems. For my e-commerce experience, I worked as an Etsy VA and Etsy Manager, where I handled product listings, product research and SEO, order fulfillment, shipment tracking, customer service, and returns, refunds, and chargebacks. I also have Shopify experience, particularly in product listing, customer service, and order fulfillment. Before that, I worked in technical support, where I handled inbound and outbound calls, assisted customers with product-related concerns, performed line diagnosis and troubleshooting, and created Salesforce tickets for proper tracking and escalation. I also have experience as an Application Systems Engineer. I managed user account creation and email setup using Active Directory, created system structure documentation based on existing code, handled IT tickets through ServiceNow/ITBM, and performed Virtual Machine deployment using the Azure Portal. Overall, my experience has helped me develop strong skills in customer service, e-commerce operations, troubleshooting, documentation, and working with different business and IT systems.
Independent Contractor, freelance
Jun 2025 to Jun 2026
- Order Fulfillment - Tracking Shipments - Product Listings - Product Research | SEO - Customer Service - Process Return/Refunds & Chargebacks
Weserv Systems International Inc., full_time
Mar 2022 to Apr 2025
- Managing user account creation and email setup using Active Directory - Create systems structure documentation using exiting codes given by the client - Do ticketing using ITBM(ServiceNow) - Do some virtual machine deployment using Azure portal platform
Sterling Global Call Center Inc., full_time
Feb 2018 to Feb 2022
- Handle inbound and outbound calls for a tech related concern - Handle customer inquiry about the product - Line diagnosis & Troubleshoot problem occur - Raise a ticket on salesforce