OPERATIONS COORDINATOR | PROPERTY MANAGEMENT HEALTHCARE SUPPORT
Cavite
Operations and Client Care Coordinator with 12+ years of experience supporting U.S.-based organizations across home inspection, property management, healthcare, and customer service. Skilled in client and resident communications, lease administration, tenant onboarding, maintenance coordination, medical records review, insurance coordination, and process management. Known for building strong relationships, managing complex workflows, and delivering exceptional service in fast-paced remote environments.
Clear Sight Inspections, full_time
Jan 2026 to Apr 2026
Served as a primary point of contact for clients, inspectors, real estate agents, attorneys, buyers, and sellers, ensuring clear communication and seamless coordination throughout the inspection process. Managed appointment scheduling, calendar coordination, and workflow tracking for multiple stakeholders while maintaining a high level of accuracy and responsiveness. Worked directly with the business owner to support daily operations, prioritize tasks, and ensure timely execution of client requests and service delivery. Maintained client records, service documentation, and status updates, providing visibility into operational progress and outstanding priorities. Contributed to the highest monthly sales volume in company history by converting inquiries into booked appointments, maximizing service selections, and delivering an exceptional client experience.
Team Truong, full_time
Dec 2023 to Jan 2026
Coordinated the full resident lifecycle, including tenant screening, application processing, move-ins, and moveouts, lease renewals, and unit turnovers, ensuring compliance with company policies and timelines. Managed resident onboarding by preparing lease documentation, collecting required information, coordinating property access, and ensuring a smooth transition for new tenants. Oversaw maintenance coordination and make-ready activities by working with vendors, property staff, and residents to track work orders, monitor progress, and support timely unit readiness. Assisted with lease administration and resident relations, including renewal outreach, lease enforcement, documentation management, and communication regarding community policies and procedures. Supported occupancy goals by monitoring upcoming vacancies, coordinating relisting activities, maintaining accurate property records, and providing responsive service to residents, applicants, and stakeholders.
Medical Transitional Care Services, full_time
Nov 2021 to Dec 2023
Coordinated communication between clients, healthcare professionals, and external partners to ensure timely completion of requests and seamless workflow execution. Managed scheduling, calendar coordination, and follow-up activities, ensuring appointments, meetings, and action items were completed on time. Maintained accurate documentation, records, and administrative files while ensuring information was organized and readily accessible. Prepared and managed reports, spreadsheets, and workflow trackers, providing visibility into operational performance and outstanding priorities. Built strong relationships with stakeholders and served as a primary point of contact, resolving inquiries and facilitating effective communication across teams.
Optum Global Solutions, full_time
Jun 2014 to Nov 2021
Coordinated communication and collaboration between executives, clients, healthcare providers, insurance carriers, and cross-functional teams to support daily operations and project execution. Managed executive calendars, meetings, appointments, email correspondence, and administrative priorities, ensuring efficient time management and follow-through on key initiatives. Maintained and organized high-volume reports, documentation, records, and tracking systems, providing leadership with accurate operational insights and performance visibility. Conducted research, data analysis, forecasting, and reporting to support decision-making, identify workflow bottlenecks, and improve team productivity. Developed and enhanced reporting tools, dashboards, and workflow trackers, including supporting Power BI migration initiatives, resulting in improved efficiency, accountability, and operational performance.