Executive Assistance | Operations Supervisor
Bataan
Hi! I’m a dedicated professional with four years of experience in operations supervision and a strong background in the BPO industry. I bring proven skills in team leadership, problem-solving, communication, and process improvement, along with a growing interest in executive assistance. I’m organized, adaptable, and committed to helping businesses run smoothly and efficiently. My experience in operations has strengthened my ability to manage priorities, coordinate daily activities, monitor performance, resolve challenges, and support teams in achieving their goals. I’m also detail-oriented, proactive, and comfortable handling multiple responsibilities while maintaining professionalism and confidentiality. What sets me apart is my ability to combine leadership experience with a service-oriented mindset. I value accountability, efficiency, and clear communication, and I understand the importance of anticipating needs, staying organized, and providing dependable support. I’m eager to apply my transferable skills as an Executive Assistant while continuing to grow professionally. My goal is to help executives manage their workload, streamline daily operations, and focus on what matters most to their business.
TP, full_time
Oct 2022 to Present
Manage frontline operations while monitoring productivity, accuracy, attendance, quality, and operational data to ensure targets and standards are consistently met. Review performance and quality data to identify trends, gaps, risks, and areas requiring corrective action or additional validation. Conduct regular quality reviews and provide coaching and refresher sessions to improve accuracy, consistency, and adherence to established workflows.
TP, full_time
Mar 2021 to Oct 2022
Reviewed user-generated content against established policies and standards, requiring consistent application of rules and strong attention to detail. Maintained high accuracy while meeting productivity and turnaround-time requirements.
Department of Labor and Employment, contract
Jul 2020 to Feb 2021
Supported government field operations through data-gathering activities with attention to accuracy, completeness, and reliability of collected information. Maintained organized records and ensured information gathered was properly documented.
Sutherland Global Services, full_time
Oct 2019 to Apr 2020
Delivered customer support while meeting quality, productivity, and attendance metrics. Maintained accurate records and developed strong documentation, communication, problem-solving, and issue resolution skills.