Executive Assistant | Social Media Marketing
Davao del Sur
I'm a Tokyo-based Customer Service Representative and Virtual Executive Assistant with over 10 years of experience across BPO support, technical support, and remote operations. I started my career handling technical support and customer service for international companies like Sutherland Global Services and Ibex Global, resolving billing, sales, and technical issues while consistently meeting SLA targets. Since 2021, I've worked remotely as a VA and EA for coaches, agencies, and small business owners, managing email inboxes, calendars, lead generation, social media accounts, and day-to-day business operations. My core strengths are reliability, discretion, and follow-through. Clients trust me with sensitive information and fast-moving schedules, and I'm comfortable working independently across time zones. I'm fluent in English and conversational in Japanese, and I'm actively working to raise my Japanese level further. What I can help with: • Customer support (email, chat, billing, technical support) • Executive assistance (inbox, calendar, onboarding, project support) • Lead generation and CRM/DM outreach • Email marketing sequences and automation • Social media management and Canva graphics • Data entry, compliance admin, and general business support I'd love to learn about your business and how I can help take things off your plate. Feel free to reach out and let's talk.
Executive Assistant, part_time
Mar 2026 to Apr 2026
Provided personal and business support including email management, onboarding support, and project management.
Sports Design Australia, part_time
Feb 2024 to May 2024
Automation, email management, general admin support, project assistance, and calendar management.
First Home Specialists, part_time
Feb 2024 to Dec 2024
Lead generation, email and calendar management, marketing research, and Canva design.
Beyond The Matrix, freelance
Jan 2024 to Dec 2024
Administrative support, data management, custom graphics, customer management, and automations.
IBG Taxation & Advisory, part_time
Jul 2023 to Dec 2023
Administration, client communication, and data management.
Yogin' It, LLC, full_time
Mar 2023 to Jul 2025
Lead generation specialist and social media manager handling IG and Facebook accounts, email and calendar management, marketing research, and Canva design.
Monarch Fit, LLC, full_time
Feb 2021 to Jan 2023
Lead generation and social media management (IG, TikTok), email and calendar management, marketing research, invoice tracking, Canva design, and training other VAs.
Ibex Global Davao, Philippines, full_time
May 2016 to Jan 2018
Billing support, technical support, sales and order processing; resolved all customer concerns.
Sutherland Global Services Philippines, Inc., full_time
Jun 15 to May 2016
Resolved technical issues (TV, VoIP, Wi-Fi, email, device setup); consistently met SLA targets.