Customer Service Specialist |VA | Appointment Setter|Email Support
Bulacan
I have over 5 years of experience in the BPO industry, specializing in customer service, technical support, healthcare support, cold calling, and appointment setting. I have experience handling inbound and outbound calls, reaching out to potential customers, qualifying leads, scheduling appointments, resolving customer concerns, and maintaining accurate customer records. I am always willing to learn new skills, meet targets, and help clients manage their daily tasks efficiently while providing excellent customer service.
Support Ninja Inc., full_time
Oct 2025 to Mar 2026
Managed customer inquiries via email regarding rewards programs
Everise, full_time
Aug 2024 to Sep 2025
Assisted with prescription refills and healthcare inquiries Ensured compliance with healthcare policies Provided empathetic and professional support
VXI Global Holdings Inc, full_time
Nov 2021 to Jul 2024
Resolved technical issues and guided customers step-by-step Maintained high customer satisfaction and performance metrics Handled escalations and complex concerns
Sterling Global Call Center Inc., full_time
Sep 2021 to Jan 2022
Provided general customer service support Handled inquiries efficiently in a fast-paced environment