Virtual Assistant | Customer Support Admin Assistant
Cavite
I am a dedicated and reliable professional with experience in customer service, sales, retail e-commerce, and administrative support from the BPO industry. I am highly organized, detail-oriented, and eager to grow in the Virtual Assistant industry. I have experience handling customer inquiries, managing tasks efficiently, coordinating schedules, and providing excellent support in fast-paced environments. I am also comfortable using online tools, communicating with clients, and working independently in remote setups. What sets me apart is my strong work ethic, willingness to learn, and proactive
Alorica Inc., full_time
Jan 2022 to May 2026
In my previous role in the BPO industry, I handled customer inquiries, resolved concerns, processed orders, and provided excellent customer service through phone, chat, and email support. I also assisted customers with account concerns, product information, and order tracking while maintaining professionalism and efficiency in a fast-paced environment. One of my achievements was consistently meeting performance metrics such as customer satisfaction, attendance, and productivity goals. I was able to build strong communication and problem-solving skills, adapt quickly to different tasks, and maintain quality service while handling multiple responsibilities