Healthcare Virtual Assistant
Albay
Hi, I’m Jonathan De Lumen, a Philippines-based Virtual Assistant with a background in healthcare support. I have experience in customer service, patient coordination, and administrative tasks, and I’m focused on building a long-term career as a Medical Virtual Assistant while achieving financial stability.
ACSPro Global Corp., full_time
Apr 2025 to Nov 2025
Receive, review, and accurately enter patient referrals into the system in compliance with agency policies and healthcare regulations. Coordinate patient admissions by verifying referral completeness and following up on missing or pending documentation. Conduct timely follow-ups with physician offices to obtain orders, clinical notes, and required admission paperwork.
Optum Global Solutions, full_time
Jul 2022 to Mar 2025
Serve as a primary point of contact for healthcare providers regarding benefits, eligibility, and coverage inquiries. Research and provide accurate claim status updates, including pending, processed, paid, or denied claims. Review procedure and diagnosis codes to determine prior authorization requirements and coverage guidelines.
Telus International, full_time
Feb 2020 to Jul 2022
Provide operational support to drivers and delivery partners regarding trip concerns, order delivery issues, and passenger-related incidents. Assist with vehicle requirements, onboarding processes, and background check status inquiries. Guide partners on proper use of the mobile application, including trip management, order flow, and in-app features.
Concentrix Philippines, full_time
Jul 2016 to Dec 2019
Assist customers with internet connectivity issues, including slow connection, no connection, and service outages. Perform basic troubleshooting to diagnose and resolve common technical issues related to network and equipment. Inform customers of service outages in their area and provide accurate resolution timelines when available.