Healthcare Support Specialist | HIPAA Trained
Cebu
I help healthcare professionals get the information they need regarding patient insurance. In my previous role at UnitedHealth Group, I checked insurance coverage, helped set up approvals for treatments, and answered questions about claims using systems like Salesforce. I make sure everything is handled securely and according to privacy rules. What I Help With: Checking insurance benefits and approvals. Answering questions about claims and coverage. Keeping all patient and provider information private and secure.
Wipro, full_time
May 2026 to Present
Served as a Provider Service Advocate for UnitedHealth Group, acting as a dedicated point of contact for healthcare professionals regarding insurance benefits, claims, and coverage details. Performed benefit verifications, initiated authorizations, and resolved complex professional inquiries utilizing Salesforce CRM and Citrix-based internal tools. Maintained strict compliance with HIPAA and privacy standards, applying a working knowledge of ICD-10, CPT, and HCPCS Level III coding.