Administrative & Customer Service Specialist
Camarines Sur
Experienced Virtual Assistant with 14+ years in customer service and 5+ years working remotely for U.S. clients. Skilled in administrative support, scheduling and follow-ups, CRM updates, data entry, documentation, reporting, customer communication and quality assurance. Organized, dependable and detail-oriented. Seeking a full-time opportunity to help businesses manage daily administrative tasks and keep workflows organized.
Transactly/ NYREI, full_time
Oct 2023 to Apr 2026
• Provided executive and administrative support to leadership, faculty, and students, managing schedules, inquiries, and day-to-day requests. • Managed calendars and coordinated meetings, prioritizing competing requests and resolving scheduling conflicts. • Handled several projects and deadlines at once, following up on open items until they were completed. • Maintained accurate records, documents, and account data using CRM tools, learning management systems, Microsoft Office, and Google Workspace. • Prepared presentation materials and documentation using PowerPoint and Google Slides. • Worked independently with minimal supervision, solved problems, and helped improve daily operations. • Handled confidential information in line with professional standards and company policies.
1000 CALLS A DAY , full_time
Sep 2020 to Apr 2023
•Dial/Call leads given or provided by the real estate agent (client). •Nurturing Leads. •Set all qualified appointments accordingly. •Providing real time updates/reports •Completion of Task delegated by Client •Answering phone calls and VM’s for possible prospects. •Make outbound calls to any renters and operators. •Follow up with all forms of inquiries via phone, chat and voicemails. •Answer phone calls from the toll-free phone line
TATA CONSULTANCY SERVICES (PHILIPPINES) INC. , full_time
Feb 2016 to Feb 2019
•Manage a variety of inbound customer inquiry with a focus on first call resolution and customer satisfaction. •Organize payment arrangements for customers •Provide solution-based sales products that best fits the customer needs (where appropriate) and provide our customers with great experience when they call. •Promote and generate sales through our campaigns, special offers or by value adding and cross selling. •Manage and maintain customer accounts with a focus on accuracy and attention to detail •De-energized, Re-Energized and Insitu Transfer Power services within few serviced states (QLD, SA, NSW, VIC), provides quotations as well for new customers. •Have active collections focus on all inbound inquires. •Continuously meet and exceed set KPI targets