Medical Administrative Support | Prescription Refills | EMR Records
Laguna, San Pedro, Philippines
I have extensive experience in healthcare, combining both clinical and administrative expertise. Starting as a Radiologic Technologist, I developed a foundation in patient care and diagnostic imaging. Over the years, I transitioned into administrative roles as a Clinical Intake Specialist, Healthcare Advocate, and Remote Medical Assistant, where I managed EMR documentation, prescription workflows, prior authorizations, and patient scheduling. My responsibilities consistently involved ensuring HIPAA compliance, maintaining accurate records, and coordinating care between patients, providers, pharmacies, and insurers. This blend of technical skills, organizational ability, and patient advocacy has allowed me to deliver efficient, reliable, and compassionate healthcare support across diverse settings.
IDL Medical Clinic, part_time
Oct 2025 to Jun 2026
Handled prescription and referral request Relaying lab result and radiology results to patient Scheduling and confirming patient appointments Sending medical records lab results radiology results and referrals to providers and facility Answering patient inquiries and other medical related question Updating and maintaining patient charts and demographics in the EMR system
Alliance Medical Clinic, part_time
Apr 2025 to Aug 2025
Processed prior authorizations for medications and treatments. Updated patient charts and demographics in EMR systems. Handled prescription refill requests with accuracy and compliance. Coordinated patient appointments with providers efficiently.
Optum , full_time
Oct 2018 to Apr 2025
Assisted policyholders with insurance benefits, coverage, and eligibility. Scheduled primary care appointments and coordinated provider services. Located in-network doctors, facilities, pharmacies, and transportation. Processed premium payments via SSA, credit card, and checking accounts. Provided technical support for elderly members using mobile apps/websites. Facilitated prior authorizations to ensure timely patient care.
Hinduja Global Solutions (HGS), full_time
Jan 2013 to Oct 2018
Verified insurance status and documented coverage details. Assisted providers in checking eligibility and network participation. Processed and tracked prior authorization requests for procedures, DME, and prescriptions. Managed clinical documentation via fax and email. Provided benefit and claims information to members and providers.
Sta. Rosa Laguna Medical Center (SLHMC) , contract
Jun 2009 to Dec 2011
Operated radiographic equipment to capture diagnostic images. Prepared and positioned patients, ensuring safety with protective devices. Followed physician instructions for targeted imaging. Monitored patient comfort and safety during procedures. Evaluated image quality for diagnostic accuracy. Maintained and calibrated radiology equipment. Adhered to radiation safety standards and confidentiality regulations.